BREWCART Return & Refund Policy
At BREWCART, we are committed to your complete satisfaction with every purchase. If for any reason you are not entirely pleased with your order, our straightforward 30-day return and exchange policy is designed to make the process hassle-free. This policy applies to all products purchased directly from BREWCART through our official website or authorized retail partners.
Eligibility and Timeframe
You may initiate a return or exchange within 30 calendar days from the date your order is delivered. To qualify for a free return, items must be unused, in their original condition, and include all original packaging, tags, and accessories. Products that have been used, damaged, or altered beyond normal inspection are not eligible. We reserve the right to deny returns that do not meet these conditions.
How to Initiate a Return or Exchange
To begin the return process, please contact our customer service team via email at [email protected] or by phone at (212) 564-1234. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will issue a prepaid return shipping label and provide detailed instructions. Please note that BREWCART covers all return shipping costs for eligible returns within the 30-day window. No restocking fee will be charged.
Refund Processing
Once we receive your returned item and verify that it meets our policy conditions, we will process your refund within 10 business days. Refunds are issued to the original payment method used at the time of purchase. You will receive a confirmation email once the refund has been initiated. Depending on your financial institution, it may take additional time for the funds to appear in your account.
Exchanges
For exchanges, please follow the same return initiation process. Specify the item and size or variant you prefer as a replacement. If the desired exchange item is in stock, we will ship it to you as soon as your return is processed. In the case of a price difference, we will either charge or refund the difference accordingly. All exchanges are also free of any restocking fees.
Non‑Returnable Items
Certain products may be non‑returnable due to hygiene or safety regulations. These include any items that have been unsealed or used in a manner that compromises their integrity. Gift cards, downloadable software, and personalized or custom‑made items are also exempt from return. For any questions about specific products, please contact our support team before making a purchase.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. We will arrange for a free replacement or full refund, including any applicable shipping charges. BREWCART will cover all costs associated with resolving such issues.
Contact Information
If you have any questions or need assistance with your return or exchange, please do not hesitate to reach out:
- Mailing Address: BREWCART, 350 Fifth Avenue, Suite 201, New York, NY 10118
- Email: [email protected]
- Phone: (212) 564-1234
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. We strive to respond to all inquiries within 24 business hours.
Policy Updates
BREWCART reserves the right to modify this Return & Refund Policy at any time. Any changes will be posted on this page and become effective immediately. We encourage you to review this policy periodically to stay informed. Your continued use of our services after any modifications constitutes acceptance of the updated terms.
Thank you for choosing BREWCART. We value your business and are dedicated to providing you with exceptional products and service.